Update from GHS Technology Department - Thursday, April 9, 2020
Hello Students and Parents! If you experience any technical issues, then please follow the guidelines below to get the support you need.
Damaged or Defective Device Issues - Contact Ms. Jump or Ms. Engle:
Examples of physical device issues:
Device won't hold a charge
Trackpad not working
Software Related Issues - Contact Your Teacher
Examples of software related issues:
Link is not working
Can't sign in
A site won't load
As always, if you are experiencing any website issues it is best to check the website status page to see if the issue is global:
Repairing and Caring for Your Device
Staff and students will be relying on their 1:1 technology devices more now than ever during this unprecedented time. Grandview Heights Schools (GHS) wants to efficiently address any technology issues which may arise from worn out or damaged devices.
Students should contact their teacher regarding a damaged device. Teacher are to then submit a Help Desk ticket on their student's behalf using the Incident IQ login in Classlink.
In order to meet everyone’s needs efficiently and effectively, we ask that all staff use the GHS IncidentIQ Tech Support link in Classlink
to submit Help Desk tickets for any questions or repair.
Getting Your Device Repaired
It is frustrating when a device isn’t working correctly, but don’t worry because we are here to help! To start the repair process, please email your teacher with the information to the following questions so they can create a technology Help Desk ticket. The Help Desk system allows the district to track and resolve issues efficiently.
- What is wrong with the device? Please be as specific as possible.
- When did this issue occur? Describe if you know how it occurred.
- What have you tried to do to resolve the issue?
- What is the asset tag number (from the sticker on the bottom of the device)?
Taking Care of Your 1:1 Device
- Always transport technology devices with two hands
- DO NOT lift your device by the screen
- Only move your device when the screen is closed
- Keep your device off the floor so people don’t step on it
- Keep your device away from food and drinks
- Unplug and plug the charge cord and other items gently
- Keep pencils, pens, and other materials off your keyboard
- Only clean the screen with a soft, dry microfiber cloth